Leasing a Property FAQ's

Frequently asked questions for leasing a property with All Residential Real Estate (formerly Fanning Real Estate)

 
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    1. How do I arrange an inspection of a property?

  • Arranging an inspection is easy. We have a simple online inspection booking system that allows you to choose the time and day you would like to see the property. We have someone on the road six days a week from Monday through to Saturday, showing properties the whole day long. To book an inspection, simply click on the red button “Book Inspection” that you will see with all of our rental properties on our website. Then fill in your details, choose a day and time that suits you, and click Register Inspection Time. You will receive an immediate confirmation email/SMS. This system works 24 hours a day and is instantaneous. On the evening before the inspection, we will send out a reminder email and SMS message, and on the day of the inspection, we send out a reminder 4 hours before the inspection.

    If you are unable to access the inspection booking system on our website, you can call our office on 02 4228 2555, and one of our team will be happy to book an inspection on your behalf.

    Please note, we do NOT hand out keys!

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    2.Do I have to view a property before applying?

  • Yes, we require that you (or a person you nominate) view the property before applying. If you are unable to view the property yourself (for example you don't live locally) you can have a friend, colleague or family member inspect the property for you.

    This is to ensure that you don't apply for a property that you don't like!

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    3.How do I apply for a property? What is the application process?

    1. Click this link www.arre.com.au/apply
    2. Create a Renter profile with your email address, you will be sent a confirmation email to log in. Check your Junk folder for the email.
    3. You will be required to submit a reference request for your Professional, Employment and Residential referees via Tenant Options.
      Tip: Please gather the emails addresses and contact numbers from your referees before you start.
    4. To add a joint applicant select ‘ADD applicant, once you have completed all the applicants’ profiles you will be able to apply for a property by clicking ‘APPLY for a Property button on the Applications page.
      Note: you do not need to wait until your referees respond before applying for a property.
    5. When searching for a property, start typing the address and it will appear from a list. Click on the property you wish to apply for and follow the prompts.
      Note: You will receive an email when your application has been submitted.
    6. If you require assistance go the FAQ link or the “Contact Us” options
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    4.How long will it take to find out if my application has been successful?

  • Your application is a high priority to us and we will usually have it processed within two working days as long as you have provided all the required documentation. However, occasionally it can take longer if we don't manage to contact your referees straight away.

    You can help by telling them to expect a phone call from us.

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    5.Can I have a pet?

  • The landlord chooses whether pets are allowed at the property. If you wish to submit an application that includes your pet, please provide details about your pet and pet references for them too. This will assist the landlord in deciding whether to approve your application. If your application is approved, we will issue a "pet permit" as a special condition of the lease, and each pet will be named individually on the lease. There may be some special conditions included on the lease which relate to the pet.

    If you are permitted to have a pet you will be required to carry out (and provide receipts as proof) professional carpet cleaning and flea treatment

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    6.Can I smoke in the property?

  • Smoking is not permitted inside any rented property. There is a clause in the residential tenancy agreement: "The tenant acknowledges that smoking is not permitted inside the premises.

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    7.I have never rented before and I don't have a rental history.What should I do?

  • That's OK. You should explain where you are currently living, how long you have lived there, and obtain a letter from the people you are living with to verify this e.g. a letter from your parents

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    8.I've never rented before as I have owned my own home and I don't have a rental history. What should I do?

  • You can provide us copies of council and water rates to show you own your home. If you are selling your home, please provide the name of the real estate agent who is selling your home.

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    9.Why do you need my bank statements?

  • We need to verify that the payments you receive go into a bank account in your name. We are governed by the Privacy Act 2000, which means we will only use your bank statements for this purpose, and all your details will be treated as confidential.

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    10.Why do you need personal references?

  • We like to speak to all your referees to confirm your identification and ask some questions about your suitability as a tenant.

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    11. I don't receive payslips, what should I do?

  • You can provide a letter from your employer stating your wage.

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    12.I'm from overseas and my parents don't speak English, how do I provide proof of parental guarantee?

  • We are happy to take your parents guarantee, but you will need to have it translated into English by an interpreter before emailing it to our office.

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    13.What happens once my application is approved?

  • We will contact you to let you know your application is successful. You will need to pay the reservation fee (also called a "holding fee") of one week's rent immediately. This must occur within 24 hours to secure the property otherwise we will let the property to someone else.

    We will also arrange a time for you to come in to our office for your tenancy induction. During this meeting we will explain to you:

    • All the details of the lease including your responsibilities
    • What happens with the bond
    • What to do if you need an emergency repair
    • Rent payment methods
    • Our zero tolerance policy regarding rent arrears

    You will then sign the lease and make the following payments:

    a.    A bond of 4 weeks rent, which is lodged with Office of Fair Trading
    b.    2 weeks rent to get you in advance. The reservation fee is taken off this amount, so effectively it becomes 1 weeks rent

    Please allow one hour for your tenancy induction meeting so we can cover everything thoroughly and answer all your questions.

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    14.What do I need to do with the condition report?

  • When a tenancy begins, a condition report must be filled out. It should be a true and accurate account of the condition of the property. It is important to complete the condition report accurately. It may become the most important piece of evidence if a dispute arises over the condition of the premises at the end of the tenancy, particularly about the return of the rental bond money. The steps needed to complete a condition report are:

    • As agents, we will fill out and sign the condition report noting the cleanliness, general condition and working order of each applicable item on the report. We will add any comments in the space provided
    • As the tenant, you will then be given a copy of the filled out condition report. You should then complete the 'tenant agrees' column with a Y (for yes) or an N (for no). It is important to complete this with a yes or no and not ticks. If you do not agree with anything in the report, you should write a reason in the comments area of the report. If you agree you only need to put a "Y" in the tenant agrees column; no comments are necessary.
    • You should then sign and return the copy to our office within 7 days.

    At the end of the tenancy, the premises will be inspected and the condition of the premises at the time will be compared to that stated in the original condition report.

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