Current Tenants FAQ's

Frequently asked questions for tenants with All Residential Real Estate (formerly Fanning Real Estate)

 
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    1. How often does All Residential Real Estate do inspections?

  • In general, we do an inspection 3 months after a new tenant moves in and then typically every 4 to 6 months after that. However, a routine inspection can be done up to 4 times a year if needed. We'll give you at least 7 days written notice of an inspection. You will be given the option to be at the inspection or give us the permission to use a master key. Sometimes the owner may attend the inspection with the property manager.

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    2. How do I pay my rent?

  • All Residential Real Estate (formerly Fanning Real Estate) offers a range of payment methods, to meet different tenants' needs. You can pay your rent:

    • Through an electronic transfer to the All Residential Real Estate Trust Account or
    • By bank cheque or
    • By money order

    Please note that we do not take cash or payment by credit card.

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    3. What do I do if something needs repairing?

  • Please let All Residential Real Estate (formerly Fanning Real Estate) know as soon as something needs repairing. That way we can address the problem quickly to avoid the risk of injury to you or your visitors, or damage to the property. You can notify our office about a maintenance problem through either:

    • For details on after hours repairs, see your Residential Tenancy Agreement.
    • Our online maintenance reporting system at arre.com.au, click here or
    • Emailing to email@arre.com.au or
    • By faxing your completed maintenance form to (02) 4228 9442 (there is a blank maintenance form in the tenants information booklet you were given at the time you signed your lease)

    Please be specific about the nature of your problem and provide details for access to the property. If a tradesman has not contacted you within 48 hours, please contact us again. Please note, if no fault is found when a tradesperson attends your repair request, you will be charged the cost of the tradesperson account.

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    4. Can someone else move into the property with me?

  • Any additional tenants must complete our application process and be signed onto the lease for the property. They must meet our eligibility criteria to be approved, just as you did when you applied for your lease. We may not approve an additional tenant if the property is not suitable for another person.

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    5. Do I need to do anything with the smoke alarms?

  • In accordance with your Residential Tenancy Agreement, a smoke alarm has been fitted at the property. You are not permitted to remove or interfere with the operation of the smoke alarm. The NSW Fire Brigade recommend that you check the battery and alarm sounder at least every month.

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    6. Do I have to pay for water usage?

  • You will notice in your Residential Tenancy Agreement that you are responsible for any water usage charges if your property is individually metered. These accounts will be sent to you quarterly and payment is to be made within 21 days of receiving your account or when paying your next rent payment. Please pay your water usage account as a separate amount to your rent payment direct to All Residential Real Estate (formerly Fanning Real Estate)

    NB: Please do not pay your water usage direct to Sydney Water.

    Failure to pay the water usage will lead to eviction.

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    7. What happens about insurance?

  • It is your responsibility to arrange for your furniture and belongings to be insured against theft, fire, damage or any other event you may consider necessary.

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    8. I just changed jobs -- do I need to let you know?

  • It is important to notify us immediately of any changes in your employment or your business or home phone numbers or email address.

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    9. I would like to get a pet -- what do I do?

  • Unless you have received written notice when signing your Residential Tenancy Agreement, pets of any kind are NOT permitted even if only as a temporary arrangement i.e. looking after a pet for someone overnight. If you wish to keep a pet (or have a pet stay on a temporary arrangement) you must apply in writing before the pet can be kept at the property. We recommend you provide pet references as well as information about the animal. It is the landlord's decision whether to approve the pet.

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    10. I locked myself out -- what should I do?

  • Our office retains a duplicate key for most properties. Under special circumstances and on producing identification, the keys may be borrowed during office hours, but must be returned within twenty-four (24) hours. We do not have duplicate keys for all managed properties. Should we not have a duplicate key for your property it will be your responsibility to arrange for a locksmith, and payment of the account.

    Please note that we will not issue keys after hours or on public holidays.

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    11. Can you increase my rent amount?

  • Your rent may be increased to reflect current market conditions in accordance with the terms of your lease. Typically your rent will increase every 12 months.

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    12. What happens if I get behind with my rent payments?

  • At All Residential Real Estate (formerly Fanning Real Estate), we understand that changes in circumstances can affect a tenants' ability to pay their rent. If you are experiencing difficulty at any time in paying your rent, please notify your property manager in writing straight away so that we may discuss your situation.

    However, we maintain a zero tolerance policy with regard to rent arrears. Your payments must be up-to-date at all times otherwise your arrears history goes against you when renting again or obtaining a loan in the future. Our arrears management procedure is as follows:

    • We will contact you by SMS or phone
    • A rent reminder will also be sent to all tenants who are in arrears and recorded on your file. There will be no exceptions
    • When the rent is overdue by 14 days, a Termination Notice will be served. This is an extremely serious matter and may affect your ability to rent other properties
    • Eviction will be the consequence if you remain in arrears.

    All Residential Real Estate (formerly Fanning Real Estate) is a member of the Tenancy Information Centre of Australia (TICA) and any breaches of the above will be reported.

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    13. What do I do when I want to vacate the property?

  • If you intend to vacate at the end of your Residential Tenancy Agreement, you are required to give at least fourteen (14) days notice. If your lease has expired and you choose to vacate, you are required to give at least twenty one (21) days written notice. The 14 or 21 days are counted from the date our office receives your written notification.

    At minimum you are responsible to pay your rent until all keys are returned to our office.

    After you have handed the keys into our office after removing all your belongings, a vacating inspection will be carried out. Should the vacating inspection be satisfactory, and all keys were returned, your bond will be refunded to you. It takes approximately 14 days to receive your bond from the Office of Fair Trading.

    Should any cleaning or repairs be required, this money will be deducted from the bond.

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    14. What happens if I need to break my Lease?

  • If unforeseen circumstances arise, and you have to vacate prior to the expiry of your Residential Tenancy Agreement, please note the following:

    • You need to advise us in writing
    • You are responsible for and must pay rent until the property is re-let to a suitable tenant or when your lease expires, whichever may occur first
    • We cannot start advertising the property, or showing prospective tenants through until you have moved out, and all keys have been returned. You may look for a tenant yourself, but all applications must come through our office
    • You will be required to pay a proportion of the expenses in finding another tenant. This is usually a percentage of the re-letting fee and advertising costs

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