Frequently asked questions for leasing a property with All Residential Real Estate (formerly Fanning Real Estate)
Arranging an inspection is easy. We have a simple online inspection booking system that allows you to choose the time and day you would like to see the property. We have someone on the road six days a week from Monday through to Saturday, showing properties the whole day long. To book an inspection, simply click on the red button “Book Inspection” that you will see with all of our rental properties on our website. Then fill in your details, choose a day and time that suits you, and click Register Inspection Time. You will receive an immediate confirmation email/SMS. This system works 24 hours a day and is instantaneous. On the evening before the inspection, we will send out a reminder email and SMS message, and on the day of the inspection, we send out a reminder 4 hours before the inspection.
If you are unable to access the inspection booking system on our website, you can call our office on 02 4228 2555, and one of our team will be happy to book an inspection on your behalf.
Please note, we do NOT hand out keys!^ back to top
Yes, we require that you (or a person you nominate) view the property before applying. If you are unable to view the property yourself (for example you don't live locally) you can have a friend, colleague or family member inspect the property for you.
This is to ensure that you don't apply for a property that you don't like!^ back to top
We recommend that you have your tenancy application documents prepared before you view a property, and bring them with you to the inspection. That way, when you find the right property, you are able to submit a completed application quickly. You can download our application form online click here. It provides details of all the documentation you will need to submit with your application but, in summary, we will require the following details and documents:
If you are a student, you will need to provide:
We cannot process your application if it is not complete, so take the time to prepare the required documents before submitting your application! An incomplete application may mean that you miss out on the property.
We will require one completed application for each adult wanting to reside in the property. You can submit your application to us by email (firstname.lastname@example.org) or in person to our office at 306 Crown Street, Wollongong. We do not accept faxed applications.^ back to top
Your application is a high priority to us and we will usually have it processed within two working days as long as you have provided all the required documentation. However, occasionally it can take longer if we don't manage to contact your referees straight away.
You can help by telling them to expect a phone call from us.^ back to top
The landlord chooses whether pets are allowed at the property. If you wish to submit an application that includes your pet, please provide details about your pet and pet references for them too. This will assist the landlord in deciding whether to approve your application. If your application is approved, we will issue a "pet permit" as a special condition of the lease, and each pet will be named individually on the lease. There may be some special conditions included on the lease which relate to the pet.
If you are permitted to have a pet you will be required to carry out (and provide receipts as proof) professional carpet cleaning and flea treatment^ back to top
Smoking is not permitted inside any rented property. There is a clause in the residential tenancy agreement: "The tenant acknowledges that smoking is not permitted inside the premises.^ back to top
That's OK. You should explain where you are currently living, how long you have lived there, and obtain a letter from the people you are living with to verify this e.g. a letter from your parents^ back to top
You can provide us copies of council and water rates to show you own your home. If you are selling your home, please provide the name of the real estate agent who is selling your home.^ back to top
We need to verify that the payments you receive go into a bank account in your name. We are governed by the Privacy Act 2000, which means we will only use your bank statements for this purpose, and all your details will be treated as confidential.^ back to top
We like to speak to all your referees to confirm your identification and ask some questions about your suitability as a tenant.^ back to top
You can provide a letter from your employer stating your wage.^ back to top
We are happy to take your parents guarantee, but you will need to have it translated into English by an interpreter before emailing it to our office.^ back to top
We will contact you to let you know your application is successful. You will need to pay the reservation fee (also called a "holding fee") of one week's rent immediately. This must occur within 24 hours to secure the property otherwise we will let the property to someone else.
We will also arrange a time for you to come in to our office for your tenancy induction. During this meeting we will explain to you:
You will then sign the lease and make the following payments:
a. A bond of 4 weeks rent, which is lodged with
Office of Fair Trading
b. 2 weeks rent to get you in advance. The reservation fee is taken off this amount, so effectively it becomes 1 weeks rent
Please allow one hour for your tenancy induction meeting so we can cover everything thoroughly and answer all your questions.^ back to top
When a tenancy begins, a condition report must be filled out. It should be a true and accurate account of the condition of the property. It is important to complete the condition report accurately. It may become the most important piece of evidence if a dispute arises over the condition of the premises at the end of the tenancy, particularly about the return of the rental bond money. The steps needed to complete a condition report are:
At the end of the tenancy, the premises will be inspected and the
condition of the premises at the time will be compared to that
stated in the original condition report.