Tenant's Frequently Asked Questions in a Nutshell

For a first time renter there is a sea of information floating around about the “dos and don’ts” of becoming a tenant. All Residential Real Estate is an experienced, professional Property Management company, and we hope this article helps to dispel some myths and supplies some useful facts.

When you make an application to rent a property you must first supply a full list of details that include your name, date of birth, current and previous employment, and addresses, et cetera. This information is used to ascertain your credibility as a responsible tenant and payer of rent. Our Tenancy Application Form provides details on the information and documents you are required to provide. In addition, we can supply Tenancy Application information sheets in different languages, to assist tenants in completing their form correctly.

Property Inspections, Maintenance and Pets

Three months after moving into a property, the first inspection will be conducted to ensure the property is maintained correctly and to pinpoint any issues that may have arisen that need attention, such as leaking taps. Prior to an inspection we will issue you with seven clear days’ notice. If you become aware of a problem in your rental property that requires maintenance, please use our online resource that is available 24/7, and supply as much detail as possible so we can action the repair. You can also email or fax a request form to us. Pets are allowed or disallowed according to a property owner’s preferences and will be clearly noted in the Tenancy Agreement.

Rental and Water Payments

Rent is to be paid using direct transfer to the All Residential Real Estate Trust Account. This is a convenient way of paying your rent, which is simple, safe, and secure. You can pay your rent from the comfort of your home by transferring funds from your bank account to ours using the web, or alternatively, we encourage you to set up a direct debit with your bank. Please note that we do not accept credit cards or cash payments. The rent is adjusted according to the current market and may stay static or increase according to this. You will always be given sufficient notice should the rent increase.

Should you fall behind in the rent we will make contact with you via SMS, phone and via a rental reminder in the mail. We maintain a zero tolerance in regard to rent arrears and will commence eviction proceedings once the rent is overdue by 14 days.

Tenants are responsible to pay for the water used if their property is individually metered. We will send you an account for your water usage quarterly and this should be paid into the All Residential Real Estate trust account as a separate payment (not paid as a total sum with your rent).

Insurance

A tenant is not responsible for the payment of insurance for the building. We do, however, strongly recommend that you invest in a contents policy to cover your personal belongings against damage, theft, or loss through fire and flood, et cetera.

When you become a tenant with All Residential Real Estate, we will provide you with a detailed Tenant Information booklet and explain all these things to you clearly at your lease signing meeting. You can also find more information on our website: http://realestatewollongongnsw.com.au/renting/leasing-frequently-asked-questions/

 

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